Client Services
Account Support for Existing Clients
Request certificates, report claims, update policies, and get responsive service from a team that knows your account.
Northshore client services supports certificates of insurance, claims guidance, policy changes, billing questions, and annual reviews. Submit a request below and our team will review it during regular business hours.
Service Requests
Service requests
Select a service to view required information and submit your request to our client services team.
Request Certificate
Request a certificate of insurance for contracts, landlords, or vendors.
Open requestFile a Claim
Report a loss and get guidance on the claims process.
Open requestPolicy Review
Schedule an annual or mid-term review of your coverage.
Open requestCarrier Payments
Questions about invoices, payment plans, or premium financing.
Open requestUpdate Policy
Add vehicles, locations, drivers, or coverage changes to your policy.
Open requestRequest Auto ID Card
Request proof of insurance cards for your vehicles.
Open requestOur Approach
Organized, advisor-led account service
Submit your request
Provide the details we need to identify your account and understand the request.
Team review
A client services team member reviews your submission and verifies policy information.
Follow-up
We contact you directly with next steps, documentation, or confirmation.
Client support
Speak with client services directly
For urgent matters or questions about an existing policy, contact our team during business hours.
Northshore does not provide instant quotes, automated pricing, or guaranteed savings. Recommendations depend on underwriting review and carrier availability.